How to Reach Us
The quickest way to reach support is from inside your account. Sign in, open your account settings and choose the help or contact option. A member of the support team will reply. Support is staffed by people 24 hours a day, seven days a week, every day of the year.
If you cannot sign in, use the account recovery option on the sign-in page first. It sends a reset link to the email address on your account. If you no longer have access to that email, contact support and explain, and the team will tell you how to confirm the account is yours.
What to Include
- The kind of problem: account, billing, privacy or safety
- When it happened
- The username involved, if you are reporting someone
- The device and browser you were using, if something is not working
- A short description of what you need
Never include your password, full card number or a one-time code. Support will never ask for them, and anyone who does is not from Discreet Mistress.
Safety Reports
To report harassment, threats, impersonation, a suspected scam or non-consensual images, use the report option on the profile or message, and block the person if you want contact to stop. Keep a note of usernames and dates, and keep any messages rather than deleting them, as they help the team review what happened. If anyone is in immediate danger, contact your local emergency services.
The signs of a scam are similar on every dating site: a request for money, gift cards or a "tribute" before you have met, pressure to move to another app straight away, or a story that keeps changing. Report these even if you are not sure. The safety and consent page explains the tools that protect every account.
Billing Questions
Check your account settings for your current plan, its end date and whether it renews. The 1-week, 1-month, 3-month and 6-month plans renew automatically until you cancel. The 12-month plans do not renew automatically, except when bought in Argentine pesos. You can turn off renewal in your account settings at any time, and your plan stays active until the end of the period you paid for. Card statements show a discreet billing name. Prices in every currency are on the pricing page.
If you see a charge you do not recognize, contact support from your account with the date and amount before you contact your bank, so the team can check it quickly.
Privacy Requests
For questions about your data, such as a copy of the information held about you, a correction, or closing your account, contact support from your account and say what you need. We may need to confirm your identity before sharing or changing account information. Our privacy policy is linked in the footer of every page and explains how your information is used and how long it is kept.
Accessibility Problems
If part of the site is hard to use with your device or assistive technology, tell us which page, device, browser and tool you were using. Our accessibility page explains how the public pages are built.
How Quickly We Reply
Support is available 24 hours a day, seven days a week. If someone is threatening you, pressuring you for money or sharing your details, say so in the first line of your message so it is clear straight away. For everything else, one clear message with the details listed above is the fastest way to a full answer.
Before You Get in Touch
Many questions have a quick answer in Help, including how to verify your profile, who can see your location, and how to block or report someone.